Vendor Commitment

5 December 2007 by Simon Mone

According to CMS Wire 'A recent report by CMS Watch finds that organizations are now considering vendor commitment to their customer base and product development paths to be more critical, due to recent shake-ups in the web analytics industry.'

According to our customers, this is also true in the WCM space. No one vendor has the market share that could let them feel they can sit back and count their maintenance revenues as they stream in. Consolidation of the market is ongoing and inevitable and, in my opinion, required. There are over 1000 WCM products available and, despite market segmentation, this is clearly too much 'choice'. As vendors merge and aquire WCM users are increasingly saying to me 'What am I paying for?'

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